Always remember to keep your invoice in case of return.

All of our products meet or exceed manufacturer's requirements and arrive to you in a vacuum-sealed covering.

If for any reason, you are not 100% satisfied with the performance of your product, you may either send it back for a full 100% refund or you can request a replacement.

WARRANTY POLICY

Poor Print Quality and/or Defective Products

Our compatible inkjet cartridges have a warranty for a period (not exceeding) 180 days from the date of your purchase. The returned product must not have more than 25% of the cartridge ink depleted.

Original Brand cartridges have only a 30-Day warranty. These cartridges must be returned in the original cartridge box. (Inkjet, Laser toner, Copier Toner)

You must call (888)383-9292 and have our customer service representative give you a Return Merchandise Authorization number (RMA). You will also receive an email with the RMA # in it, please print (2) copies of that email. Send (1) copy with the product and retain the other for your records.

It is important to place this RMA # on the outside/inside of the package that you will be sending the product back to PPE. This will be helpful in tracing your product return.

If your order was placed by credit card, please be sure to advise our CSR of that number, so that the proper credit can be applied.

If you require any additional information, please do not hesitate to contact our office (888) 383-9292 toll free.

Avoiding Product Damage

When opening your “replacement” cartridge, please be sure to remove the seal from the cartridge before placing it in your printer, fax or copier.

If you are not sure how to change your cartridges or ribbons, please feel free to call and one of our CSR’s will be happy to help you.

"Excellence in Pricing, Quality and Service"